Customer Health
Holistic view of account health across usage, engagement, and sentiment
Customer health matrix
(10 accounts × 5 indicators)Healthy
Good
Watch
Risk
| Account | Product Usage | Engagement | Support Health | NPS Score | Payment History | ARR |
|---|---|---|---|---|---|---|
Acme Corporation Enterprise | 92Healthy | 88Healthy | 95Healthy | 9Healthy | 100Healthy | $420k |
GlobalTech Industries Enterprise | 85Healthy | 76Good | 88Healthy | 8Good | 100Healthy | $285k |
Innovate Labs Growth | 70Good | 64Watch | 75Good | 6Watch | 85Healthy | $138k |
DataStream Analytics Growth | 45Risk | 38Risk | 50Risk | 4Risk | 60Watch | $92k |
NextGen Solutions Starter | 88Healthy | 90Healthy | 92Healthy | 9Healthy | 100Healthy | $38k |
CloudFirst Inc Enterprise | 95Healthy | 92Healthy | 98Healthy | 10Healthy | 100Healthy | $240k |
Vertex Robotics Growth | 60Watch | 58Watch | 65Watch | 5Risk | 75Good | $165k |
BrightWave Media Growth | 82Good | 70Good | 80Good | 7Good | 95Healthy | $128k |
Quantum Logistics Enterprise | 75Good | 72Good | 78Good | 7Good | 90Healthy | $198k |
Pulse Health Systems Enterprise | 89Healthy | 86Healthy | 90Healthy | 9Healthy | 100Healthy | $290k |